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Data protection

For clarity"we", "our" and "us" means www.mylostaccount.org.uk (brought to you by the BBA (The British Bankers' Association), the BSA (Building Societies’ Association) and NS&I (National Savings and Investments):

BBA - Pinners Hall, 105-108 Old Broad Street, London EC2N 1EX.
BSA - York House, 23 Kingsway, London WC2B 6UJ
NS&I – 1 Drummond Gate, London SW1V 2QX

We will treat all the personal information we hold about you as private and confidential. We will not reveal any details about you unless:

We are governed by the Data Protection Act. For more information, please see www.dataprotection.gov.uk

Cookies
This website uses both permanent and session cookies. Cookies are pieces of data created when you visit a site, which are stored in the cookie directory of your hard drive. We do not use cookies for collecting any personal information about you but do use them to collect other anonymous data in order to administer the website.

We may use permanent or session cookies, and invisible, single-pixel images to gauge the number of people viewing a campaign or particular web page. We do not use cookies or any other mechanism to profile your activity on other websites.

Session cookies are automatically deleted after use, once all of your browser windows are closed down. Permanent cookies may be deleted and doing so will not affect your ability to use this website.

You can set your Internet browser software to disallow the use of cookies. You will find instructions on how to do this in the Help facility of your browser software. Please note however that application forms and other processes on this website require the use of session cookies for correct operation.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.

Queries and feedback
If you have any questions or feedback about how we use your data or if you'd like to tell us your preferences, please contact us.

Online security

How secure is our website?
It is impossible to guarantee that any website is completely secure. However we have made every effort to secure our website and any data that we collect. We use many layers of security - for obvious reasons we cannot disclose all of them, but they include:

All our operating systems are immediately updated with the latest security patches

How do I know that sending personal information over the internet is safe?
Your personal information is encrypted to ensure no one else can read it before it leaves your computer. The encryption used is 128 bit Secure Socket Layer (SSL) technology. This is the best available at time of writing, and the current industry standard. You can recognise when SSL is in operation if the security icon (the locked padlock or unbroken key symbol) is shown in your lower right hand corner of your browser window and the beginning of our website address changes from ‘http’ to ‘https’. Depending on your browser setting, a pop-up window may appear to notify you that you will be entering a secure page.

Is the security recognised by any standards body?
The certificates used on this site have been issued by a recognised security certificate vendor, Verisign. In order to receive the certificate several key company credentials are verified. If your browser isn't set to recognise Verisign certificates, it may prevent you from accessing this website.