For clarity, in these Terms, "we", "our" and "us" means www.mylostaccount.org.uk (brought to you by the BBA (The British Bankers' Association), the BSA (Building Societies’ Association) and NS&I (National Savings and Investments):
BBA - Pinners Hall, 105-108 Old Broad Street, London EC2N 1EX.
BSA - York House, 23 Kingsway, London WC2B 6UJ
NS&I - 1 Drummond Gate, London SW1V 2QX
This privacy statement describes how we use the information which we may collect on this website.
This statement may change from time to time so please check it on a regular basis.
Please refer to our Terms and Conditions for details of the basis on which you may use the content contained in this website and the extent of our responsibility for such content.
We will not sell, share with or transfer to third parties any information you provide except as set out in this privacy statement.
Why we collect personal information
We will require certain personal information in order to offer you access to the free tracing service through this website.
The personal information collected by us will be used for the sole purpose of the tracing service.
Updated: February 2012 following audit and policy revision in line with guidelines and best practice.
Session cookies are automatically deleted after use, once all of your browser windows are closed down. Permanent cookies may be deleted and doing so will not affect your ability to use this website.
The cookies we currently use are:
We are working towards a implementing a best practice approach to compliance with the EU Directive on cookies. More information about cookies can be found at www.aboutcookies.org.
We use IP addresses to analyse trends, administer the Website, track users' movements and gather broad demographic information for aggregate use. IP addresses are generally not linked to personally identifiable information.
What do we do with your personal information?
We may use your personal information to:
Other than to those financial institutions involved in your claim, your personal information will not be disclosed by us to any third party unless either we have your permission to do so, or we are or consider ourselves to be under a legal or regulatory obligation to do so.
To undertake requested searches both the BBA and BSA will require to foward the information you provide to one or more of their respective member institutions i.e. banks or building societies. However, the BBA , BSA and their members will be responsible for ensuring that such personal information is adequately protected in accordance with applicable data protection legislation when the information is transferred.
Data Protection Notification
The BBA, BSA and NS&I are each registered as data controllers with the UK Information Commissioner in accordance with UK data protection legislation.