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Privacy policy

For clarity, in these Terms, "we", "our" and "us" means (brought to you by UK Finance, the BSA (Building Societies’ Association) and NS&I (National Savings and Investments):

UK Finance - 1 Angel Court, London, EC2R 7HJ.
BSA - York House, 23 Kingsway, London WC2B 6UJ
NS&I - 1 Drummond Gate, London SW1V 2QX

This privacy statement describes how we use the information which we may collect on this website.

This statement may change from time to time so please check it on a regular basis.

Please refer to our Terms and Conditions for details of the basis on which you may use the content contained in this website and the extent of our responsibility for such content.

We will not sell, share with or transfer to third parties any information you provide except as set out in this privacy statement.

Why we collect personal information
We will require certain personal information in order to offer you access to the free tracing service through this website.

The personal information collected by us will be used for the sole purpose of the tracing service.

Updated: February 2012 following audit and policy revision in line with guidelines and best practice.

This website uses both permanent and session cookies. Cookies are pieces of data created when you visit a site, which are stored in the cookie directory of your hard drive. We do not use cookies for collecting any personal information about you but do use them to collect other anonymous data in order to administer the website.

We use cookies, and invisible, single-pixel images to gauge the number of people viewing a particular web page. We do not use cookies or any other mechanism to profile your activity on other websites.Please visit the Google Analytics website if you wish to opt out these anonymous statistics.

Session cookies are automatically deleted after use, once all of your browser windows are closed down. Permanent cookies may be deleted and doing so will not affect your ability to use this website.

The cookies we currently use are:

You can set your Internet browser software to disallow the use of cookies. You will find instructions on how to do this in the Help facility of your browser software. Please note however that application forms and other processes on this website require the use of session cookies for correct operation.

We are working towards a implementing a best practice approach to compliance with the EU Directive on cookies. More information about cookies can be found at

IP Tracking
We use IP addresses to analyse trends, administer the Website, track users' movements and gather broad demographic information for aggregate use. IP addresses are generally not linked to personally identifiable information.

What do we do with your personal information?
We may use your personal information to:

Third Parties
Other than to those financial institutions involved in your claim, your personal information will not be disclosed by us to any third party unless either we have your permission to do so, or we are or consider ourselves to be under a legal or regulatory obligation to do so.

Data Export
To undertake requested searches both UK Finance and BSA will require to forward the information you provide to one or more of their respective member institutions i.e. banks or building societies. However, UK Finance, BSA and their members will be responsible for ensuring that such personal information is adequately protected in accordance with applicable data protection legislation when the information is transferred.

Data Protection Notification
UK Finance, BSA and NS&I are each registered as data controllers with the UK Information Commissioner in accordance with UK data protection legislation.

By disclosing your personal information to us, you consent to the collection, storage and processing of your personal information by us in the manner set out in this Privacy Policy.