For clarity, in these Terms, “we”, “our” and “us” means collectively: NewTa Limited, trading as UK Finance (UK Finance), the Building Societies Association (BSA) and National Savings and Investments (NS&I), all of whom run and operate www.mylostaccount.org.uk:
UK Finance, is a limited company (with company number 10250295) registered at 1 Angel Court, London, EC2R 7HJ (https://www.ukfinance.org.uk/privacy-policy ) . BSA - York House, 23 Kingsway, London WC2B 6UJ (https://www.bsa.org.uk/content/terms-conditions) NS&I - 1 Drummond Gate, London SW1V 2QX (https://www.nsandi.com/privacy-policy
For information about the data protection officer / nominated representative for the purpose of data protection laws, please refer to each of our respective privacy notices contain on our main websites (as above). If you have any questions or would like to discuss further, you can email mylostaccountprivacy@ukfinance.org.uk
You can find more information about us by clicking here: www.mylostaccount.org.uk/about-us/.
We take the collection, usage and security of your personal data seriously.
We can only use your personal data if we have a good and lawful reason for doing so. Examples of those reasons include:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
What Personal Data We Collect and Where From
You may give us information about your lost account to start a claim online, including your name (including any previous or maiden names (as applicable)); your current and past address details; your email address; phone number; date of birth; your sort code and account number(s); your bank balance information. We will collect this from the account holder directly or via the account holder’s authorised representative who has confirmed that they are authorised to provide this information on behalf of the account holder.
IMPORTANT: For data privacy reasons, we will only collect information from the account holder directly or via the account holder’s authorised representative who has confirmed that they are authorised to provide this information on behalf of the account holder.
Information we collect about you.
With regard to each of your visits to our website may automatically collect the following information:
What do we use your personal information for?
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
| What we use your personal data for | What is the lawful reason | Business or Commercial Reason (Our Legitimate Interest) |
| We will use your information for the purpose of helping to trace your lost account. | Consent | N/A |
| To analyse the use of our website and improve services | Legitimate business interests | We carry this our to enhance our website services and ensure that it meets the best user experience to provide our customers with the best journey possible. |
| Help and support | This is within our legitimate business interests to perform | We would use your data if you contact us for help or support in using our site or finalising your request to trace the account. |
This website uses both permanent and session cookies. Cookies are pieces of data created when you visit a site, which are stored in the cookie directory of your hard drive. We do not use cookies for collecting any personal information about you but do use them to collect other anonymous data in order to administer the website.
We may use permanent or session cookies, and invisible, single-pixel images to gauge the number of people viewing a campaign or particular web page. We do not use cookies or any other mechanism to profile your activity on other websites.
Session cookies are automatically deleted after use, once all of your browser windows are closed down. Permanent cookies may be deleted and doing so will not affect your ability to use this website.
You can set your Internet browser software to disallow the use of cookies. You will find instructions on how to do this in the Help facility of your browser software. Please note however that application forms and other processes on this website require the use of session cookies for correct operation.
We take your privacy very seriously and we’ll only share your information where:
Sharing between Us
We may share information between the parties to find your account, host and provide the website, to ensure requests are not fraudulent and for other legitimate purposes in carrying out the service. We take steps to ensure that relevant information is only provided where needed and we pass on your information to the correct company, so you can locate your lost account.
Third Parties
We may share with third parties, including:
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”), including, in particular, the United States. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers or business partners. By submitting your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Your personal information is encrypted to ensure no one else can read it before it leaves your computer. The encryption used is 128 bit Secure Socket Layer (SSL) technology. This is the best available at time of writing, and the current industry standard. You can recognise when SSL is in operation if the security icon (the locked padlock or unbroken key symbol) is shown in your lower right hand corner of your browser window and the beginning of our website address changes from ‘http’ to ‘https’. Depending on your browser setting, a pop-up window may appear to notify you that you will be entering a secure page.
The certificates used on this site have been issued by a recognised security certificate vendor, Verisign. In order to receive the certificate several key company credentials are verified. If your browser isn’t set to recognise Verisign certificates, it may prevent you from accessing this website.
We will retain your personal information for as long as you use our services, 3 months to complete the search application from the date of application and for a reasonable time thereafter, a further 9 months to assist with customer enquiries. After 12 months your personal information will be stored in an aggregated and anonymised format.
Any changes we may make to the Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check this page frequently to see any updates or changes to this Privacy Policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to mylostaccountprivacy@ukfinance.org.uk